Is it said that for every customer who complains there are 26 who remain silent. 82% of customers leave a company because of bad customer service whilst up to 86% will pay more for good customer service. 96% of unhappy customers don’t complain and a customer is 4x more times likely to defect to a competitor if the […]
Business telephone systems are beneficial for all business types. In 2016 it is so easy to forget the importance of making a generic phone call. We are becoming wrapped up in the endless apps and online communication systems, which are beneficial to our businesses but sometimes issues can be solved with a quick phone call. […]
Are you finding it difficult to manage your bills as well as running your own business? We understand that trying to juggle multiple tasks can become tiresome and costly, which is why we are proudly introducing a new service for our business telephone systems customers… About Meridian Energy Our new service is perfect for small […]
Business telephone systems are changing dramatically with the times. The new age has introduced mobile phones into the business world. Small businesses are benefiting from a range of factors that a mobile device can bring to the office. Here at Meridian, we have picked the best advantages of integrating a mobile phone into your business […]
Business telephone systems are continuing to move forward and this time, it’s with virtual phone numbers. What is a virtual phone number A virtual phone number uses IP telephony and call forwarding services. This means that wherever you are, you can still receive your calls, even if you are using a different phone. The perfect solution […]
Business telephone systems have been stuck in an age without call recording, and we’re beginning to ask why? Thanks to advent digital technology it’s now easier and more cost effects to record calls. This article will detail six reasons why your business telephone systems need call recording. Resolves Disputes The office can often become […]