Business telephone systems have been stuck in an age without call recording, and we’re beginning to ask why? Thanks to advent digital technology it’s now easier and more cost effects to record calls. This article will detail six reasons why your business telephone systems need call recording. Resolves Disputes The office can often become […]
VoIP is storming into our headsets and taking telecommunications over to a new digital age! But understanding what is meant by the term VoIP can be tricky… The VoIP Definition The definition: “a technology or set of standards for delivery of telephone calls and other voice communications over the Internet, involving conversion of analogue voice signals to digital […]
January often marks a fresh start for many companies. It is also the perfect time to review your communications infrastructure to ensure that it will be able to support your 2016 business goals. To help you we’ve put together a short list of essential questions, as well as links to additional helpful information. If you’d […]
Do you worry about whether your company phone/internet system is costing you too much? Would you like to upgrade your phone system but are concerned that you can’t afford it? Are you planning to expand but are afraid that your current phone system can’t cope? We find that many business owners suffer the same […]
Fewer and fewer employees have the “luxury” of sitting at their desk all day tethered to their landline. This has always been the case for field based sales people, but nowadays most office based staff have to be mobile. They shuffle endlessly between a series of meetings in different locations and are rarely at their […]
As 2015 draws to a close, many business owners like you are asking the question “Is my business outgrowing its current telephone solution?” Recent changes in technology mean that ISDN is no longer the best alternative for most companies. The new kid on the block is called SIP Trunking, and it offers business users a […]
Meridian provide such a wide range of business telephone related services that it’s impossible for our customers to remember everything that we do. That’s why, from time to time, we like to remind you about our latest and most popular services. In this edition, we’d like to focus on mobile matters. We offer networks […]
Despite the growth of online shopping, email and text messaging applications, the telephone is still a crucial business tool for businesses in and around Hampshire. Modern business telephone systems can now do much more than just make and receive calls. Take a glance at the apparently never-ending list of features in any telephone system brochure […]
Least cost routing (LCR) as its name suggests, is a method of directing business calls via the cheapest available carrier depending on the destination and nature of the call. A viable option for SME’s who are spending too much on their outgoing calls LCR used to be accessible only to large organisations due to […]
Phone rage is defined as “extreme anger on the phone towards another person or organisation” and it is becoming more common. If you have a business phone system, you might unwittingly be upsetting your customers. Surprisingly, the number one cause of phone rage isn’t unwanted PPI claim calls, it is something called Interactive Voice […]