In the fast-paced world of technology, one buzzword has dominated headlines and conversations alike: Artificial Intelligence (AI). Over the past five years, AI has emerged as the biggest story in tech, and it’s showing no signs of slowing down. While you may feel inundated with AI discussions, it’s crucial to recognise that A) it’s not […]
We’d like to wish everyone a fantastic holiday season. We will be closed on the week between Christmas and New Year and closed on weekends and bank holidays as usual. Here are our opening hours between Christmas and New Year: Friday 23rd December – OPEN Monday 26th December to Friday 30th December – CLOSED Monday […]
Business telephone systems are continuing to move forward and this time, it’s with virtual phone numbers. What is a virtual phone number A virtual phone number uses IP telephony and call forwarding services. This means that wherever you are, you can still receive your calls, even if you are using a different phone. The perfect solution […]
Business telephone systems have been stuck in an age without call recording, and we’re beginning to ask why? Thanks to advent digital technology it’s now easier and more cost effects to record calls. This article will detail six reasons why your business telephone systems need call recording. Resolves Disputes The office can often become […]
VoIP is storming into our headsets and taking telecommunications over to a new digital age! But understanding what is meant by the term VoIP can be tricky… The VoIP Definition The definition: “a technology or set of standards for delivery of telephone calls and other voice communications over the Internet, involving conversion of analogue voice signals to digital […]
Do you worry about whether your company phone/internet system is costing you too much? Would you like to upgrade your phone system but are concerned that you can’t afford it? Are you planning to expand but are afraid that your current phone system can’t cope? We find that many business owners suffer the same […]
Despite the growth of online shopping, email and text messaging applications, the telephone is still a crucial business tool for businesses in and around Hampshire. Modern business telephone systems can now do much more than just make and receive calls. Take a glance at the apparently never-ending list of features in any telephone system brochure […]
Least cost routing (LCR) as its name suggests, is a method of directing business calls via the cheapest available carrier depending on the destination and nature of the call. A viable option for SME’s who are spending too much on their outgoing calls LCR used to be accessible only to large organisations due to […]
Phone rage is defined as “extreme anger on the phone towards another person or organisation” and it is becoming more common. If you have a business phone system, you might unwittingly be upsetting your customers. Surprisingly, the number one cause of phone rage isn’t unwanted PPI claim calls, it is something called Interactive Voice […]
Expensive premium rate telephone numbers have been a bone of contention for consumers and businesses for years, but all that is about to change from 1st July 2015. Ofcom, the UK regulator for telecommunications, TV, radio and postal services, has ruled that companies utilising premium rate numbers MUST make their charges transparent. The days of […]