So your small business phone system isn’t up to scratch . . but things are ticking along nicely, you say? You have enough business, enough customers and enough staff. You provide high-quality customer service and your business knows how to meet high standards of customers satisfaction. Good news all round. However, there is one problem; […]
Customer Relationship Management is the bread and butter for successful businesses everywhere. Even with well-trained and talented staff the actual business telephone system you use in your business makes or breaks successful customer service. It’s basically what keeps your affairs in order and your customers happy. Did you know that with a Cloud-based phone system […]
Smart mobiles improve your office phone systems. Fact! So much time and money can get lost in business because of issues with communication. It’s safe to say that poor productivity in any business is due to similar problems. It is normally down to missing information, details recorded incorrectly or just a general lapse in communications. Bad customer service […]
[vc_row][vc_column][vc_column_text]Choosing the perfect phone system for your business is a difficult decision. This also gets more complicated based on the size of your business. You may only have to worry about moving a few desks or you may have to consider relocating an entire office floor. Along with this comes planning, itineraries and don’t even […]
There are a number of reasons why your business needs to keep up with the times to ensure it’s success. The business telephone system you use is a huge part of making that happen. The world is pretty much virtual now and many parts of the modern business are on the road as well as in […]
Is it said that for every customer who complains there are 26 who remain silent. 82% of customers leave a company because of bad customer service whilst up to 86% will pay more for good customer service. 96% of unhappy customers don’t complain and a customer is 4x more times likely to defect to a competitor if the […]