Last week we blogged about ways you can keep your office phone system safe. This week we are focussing on the VoIP phone system. We looked at providing some credible and effective methods to protect the customer details and trust in your business. So now we can focus on the actual threats that your VoIP office phone system could face in a serious breach of your security. When we think of security breaches we hear a lot about terrorist attacks and cyber crime in the news recently. However, sometimes the most harmful security issues could be just accidentally from viruses or simple I.T. glitches.
 

We have looked back over our decade-long career in business telecoms and racked our brains to think of the most pertinent and regular threats to business telecommunications, helping you to help you address them.
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Here are the top 5 threats to look for:

1) Malware

You’ve read a lot about Ransomware attacks in the news recently but even old fashioned Malware can be an issue with your phone system being integrated with your Internet. Viruses can soon find their way into your network and clog it up, harming your business continuity and productivity, especially if your business is an outgoing call centre.
 

2) Vishing

This means VoIP Phishing. It’s when your new VoIP system has attracted unwanted attention and try to obtain confidential details from you accidentally. This can be through many various methods from a payment claim to a bogus bank account, right through to pure identity theft via creating a phoney number to divert calls to. You can learn more here.
 

3) SPAM

Like the internet with emails, the more your telephone contact numbers get around, the more it will attract random, cold calling agencies. How many times do you hear CGI claims or other missed calls. A VoIP system can attract this kind of unwanted attention but luckily with a VoIP phone system, it can also be easily fixed with quality I.T. assistance and expertise.
 

4) Denial of Service

This can come from all mentioned above; intended phishing attacks, ransomware attempts or even just a virus that is clogging up your system. If your business makes a lot of external calls, then the more ground you cover the more you will hit these kinds of scams.
 

5) Security protocols

This is a classic but tight security protocol with verification procedures are important if you want to avoid security breaches from third parties. Many attempts come from third-party fraudsters to obtain personal details for identity theft. With a VoIP phone system, you can provide more hi-tech methods to combat that age-old fraud techniques.
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