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About Hoburne Dental
• Client Name: Hoburne Dental
• Website: www.hoburne-dental.co.uk
• Number of Staff: 10-20
• Industry: Dental
Hoburne Dental Practice has been delivering private dental care for over 20 years and has been established in Christchurch for over 60 years. They pride themselves in delivering high quality, long-lasting dental care for all the family at affordable prices.
The practice is modern and has a well-equipped practice in Highcliffe which is dedicated to the provision of high-quality dental care. Generations of families have entrusted them with their dental health because their reputation for providing first-class preventive, restorative, cosmetic and implant treatments is second to none.
They are proud to have been members of the BDA good practice scheme for 19 years running and have achieved the coveted “Gold” Membership status.
The Challenge.
Following the COVID-19 pandemic, Hoburne Dental Practice decided to rethink the way they operate. Whilst their current system was previously fit for purpose, with all of the changes happening in the world it was time for a more flexible, cloud-based approach.
Because of the situation, remote working was absolutely essential, as well as Call Recording and Monitoring. It was important that whatever solution Tetra Networks put in place, we enabled seamless communication both on site and remotely.
The Solution.
When we met with Hoburne Dental’s Practice Manager, Michael Pilling, we discussed what they wanted their new system to achieve. We then worked closely with Michael and his team, building and demonstrating the operation of the required options for the Practice.
Several meetings down the line and Hoburne Dental Practice entrusted Tetra Networks to deploy a Wildix cloud-based Unified Communications platform that functioned as a centralised auto attendant, distributing and identifying calls before being presented to the staff members so they can answer calls appropriately.
The End Result.
The resulting changes significantly improved both the patients’ call experience and increased the efficiency of their staff.
As well as call flow distribution, web-based collaboration tools were implemented allowing PC access to contacts, dialling, call history, call recordings and voicemail to name a few. “These new tools and the flexibility the system offers us are key to our improved call handling supported by very positive patient feedback” says Michael.
The key to the success of this project was retaining the practice’s existing telephone numbers as these were very much known in their local area.
Following their seamless transition, they’ve experienced an increase in call volumes as well as happier patients and staff!
The upgraded phone system quickly and efficiently directs calls to the right people, resulting in a better calling experience for patients
The new system enables staff members to handle calls more effectively, saving time and improving productivity
The upgraded system provides vital tools for accessing contacts, call history, recordings, and voicemail, making call handling far easier than before
By retaining their existing phone numbers, Hoburne Dental Practice experienced a seamless switch to the new system
Testimonial
“We have always had great customer service from the team at Tetra Networks. They have been extremely responsive and have resolved any queries quickly and efficiently, they have also liaised with previous suppliers and at every stage kept us updated with information and developments. We would highly recommend Tetra Networks for any business communications project.”
Practice Manager, Hoburne Dental
Looking to improve your Business Communications?